1. Who is responsible for your data
2. Personal data we collect about you
We collect some personal data from you, for example when you book a Holidays Package with us, use our website or our app, use our services or contact us. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our services), our partners when you purchase their travel related products or third parties who act on your behalf, for example travel agents or other parties who book a Holidays Package for you. If you book a Holidays Package on behalf of someone else, you must have their consent to use their personal information.
For more information on the parties who may share your personal data with us, please see section 7 below.
Categories of data we collect
We may collect and process the following categories of information about you:
Your name and surname and your contact details
(email address, telephone number and postal address)
When you book a Holidays Package
When you take part in our competitions, or
When you choose an offer we make available on our website
Information about your bookings and your travel itinerary, if you require special assistance or if you have specific dietary requirements. This information may include any changes to your bookings and travel products that relate to your booking (for example if you purchase allocated seats or additional luggage or if you purchase travel insurance, rent a car or book a hotel along with your Holidays Package booking).
When you book or manage your Holidays Package
Information about your health, if you have a medical condition that may affect your Holidays Package (please see section “Sensitive personal data” below for more information) When you provide us with this information before you fly
Information about other passengers in your booking, and the age range of any children travelling with you.
When you make a booking on behalf of other passengers
Information about your transaction, including your payment card details
When you purchase Repitaly.com products or services
Advance Passenger Information. This information includes your full name, your nationality, your date of birth, your gender (where required) – the number and type of your travel document (e.g. passport or ID), its expiry date and country of issue When you check in for specific travel routes
Information related to your Holidays Package and our services in connection with it.
When you use our services at the airport
Information about your purchases of our partners’ travel related products and services
When you purchase such products or services
Information about the purchase of products available on board
When you pre-order these products or purchase them on board
The communications you exchange with us (for example, your emails, letters, calls, or your messages on our online chat service)
When you contact Repitaly.com or you are contacted by Repitaly.com
Your posts and messages on social media directed to Repitaly.com
When you interact with us on social media
When you reply to our requests for feedback or participate in our customer surveys
Your preferred departure locations
When you choose to provide this information while creating an account or through managing your preferences
Information about how you use our website or our mobile app, such as your searches for Holidays Package
When you navigate on our website or when you use our mobile app
Sensitive personal data
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
For example, we may collect this information in the following circumstances:
For your safety, when you have a specific medical condition, you will need to inform us of that and –where required – provide us with a medical certificate. To find out more on medical information you need to disclose to us, please review our medical policy.
If you request special assistance during a Holidays Package, this could reveal information about your health (for example if you ask for a wheelchair). If you inform us about specific dietary requirements you may have, this could potentially indicate that you have specific religious beliefs. Also, when you provide us with your travel document details, your nationality may imply your racial or ethnic origin.
If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid.
3. How and why we use your personal data
We use your personal data for the following purposes:
To manage your travel bookings and provide our services to you
When you are booking with us, we use your information to perform our services in relation to your Holidays Package, for example to issue your flight tickets, check you in for your flight, issue your boarding pass, accept you on board and take you safely to your destination. We also use it to change your flight bookings if you request such changes.
In addition, we use your information when you are using our airport services, such as when you check in at our desks at the airport or use our auto bag drop service.
To communicate with you and manage our relationship with you
Occasionally we may need to contact you by email and/or SMS for administrative or operational reasons, for example in order to send you confirmation of your bookings and your payments, to inform you about your travel itinerary, to notify you when check in is available or to advise you of disruption and changes to your Holidays Package. If you are using our mobile app, we may also send you app notifications for these purposes.
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
To personalise and improve your customer experience
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you inform us about your preferred departure airports we will be able to send you offers for flights relevant to your location.
We may also collect information on how you use our website, which pages of our website you visit most, which flights you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.
If you are in the process of making a booking under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your booking.
To inform you about our news and offers that you may like
We may send you marketing communications, if you have indicated that you are happy to receive these, for example when you create an account on our website or make a booking with us and you do not express a wish to not receive such communications. You can also request us to send you marketing communications through managing your preferences in your account.
If you are happy to receive marketing communications, we will provide you with news from us such as new routes that you may be interested in or offers that you may like. Such offers may include information about our flights and other associated travel products that are available on our website and are offered to you while making a booking with us.
In addition, if you are happy to receive marketing communications, we may send you communications promoting our partners’ products and services that may be related with your travel arrangements. These products may include: Airport Parking, Airport Lounges, Airport Transfers, Holidays packages, Get your Guide and Bistro and Boutique products. Please note that this is not an exhaustive list and is subject to change.
Please note that we do not share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your consent to do so.
If you do not want to receive marketing communications from us, you can simply tell us so by clicking the relevant box before confirming your booking. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
To improve our services, fulfil our administrative purposes and protect our business interests
The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.
To comply with our legal obligations, for example, our obligation to provide your information to border control agencies.
4. Requesting access to your personal data
You have a right to request access to the personal data that we hold about you. This could include booking information relating to Holidays Package you have taken with us.
If you have questions in relation to your personal data, please contact us at: email@example.com
5. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website or our mobile app, this information is transmitted across the internet securely using high-grade encryption.
Furthermore, Repitaly.com is a PCI DSS compliant organisation. This means that we adhere to high security standards in order to protect your payment card details when you are sending us this information.
6. Cookies or other tracking technologies
In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website and app, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.
7. Sharing your personal data
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
Airports, government authorities, law enforcement bodies and regulators when this is necessary to get you to your destination or is required by law. For example, for specific travel routes we are required by law to provide border control agencies with information that relates to your travel documents and to your travel itinerary. This information is known as Advance Passenger Information. See our help page for more details about travel documents and Advance Passenger Information.
Travel agents or other companies through which you book your Repitaly.com Holidays Package
Suppliers providing services to us in order to help us run our business and improve our services and your customer experience. We may for example share your personal data with the companies who provide ground services for us to the airports to which we operate. We may also disclose your information to our contact centre or the companies who help us get your feedback on our services.
At Repitaly.com , we select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
Credit and debit card companies
Repitaly.com shares some of your personal data, which includes information about your method of payment and Holidays Package booking, to the credit or debit card company that issued the card you used to make your booking. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner.
Our partners who offer travel related products and services on our website, promote offers or co-organise competitions on our website
From time to time, we make certain third party offers available through our website or we publish competitions co-organised by third parties. If you choose to purchase products or services offered on our websites by third parties accept offers or participate in a competition, some of your personal data, such as your contact details and your billing information, may be directly collected by or disclosed to that third party.
Authorities, including the Civil Aviation Authority
We may also disclose your personal data to the Civil Aviation Authority (“CAA”), for the purposes of ensuring compliance with and the enforcement of ATOL regulations.
In addition to the parties listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Repitaly.com may be subject.
9. Contact information
+44 0207 1234 5678
+44 79 6655 1278